Refund policy

At Chandni Boutique, we want every customer to feel confident in their purchase. If something is not right, we are here to help. Please read this policy carefully before making a purchase.

1. Return window

We accept returns within 30 days of the delivery date. Requests made after 30 days from delivery will not be accepted, unless the item is faulty or was incorrectly sent.

The 30-day return window begins from the date your order is delivered, not the date of purchase.

2. Eligibility conditions

To be eligible for a return, items must meet all of the following conditions:

Unworn, unwashed, and unused
In their original condition with all tags still attached
Free from perfume, deodorant, stains, or any other marks
In their original packaging where applicable

Items that do not meet these conditions will not be accepted and will be returned to you at your expense.

3. Non-returnable items

The following items cannot be returned or exchanged:

Items marked as Final Sale or Sale at the time of purchase
Accessories including jewellery, hair accessories, and scarves (for hygiene reasons)
Items that have been worn, washed, or altered in any way
Items returned without prior authorisation

4. How to initiate a return

To start a return, please contact us before sending any item back:

Email: contact@chandniboutique.shop
Phone: +44 1274 626355
Hours: Monday – Sunday, 11:30 AM – 7:00 PM

When contacting us, please include:

Your order number
The item(s) you wish to return
The reason for your return
A photo if the item is damaged or faulty

We will respond within 2 business days with return instructions and our return address. Do not send items back without receiving confirmation from us first.

5. Return shipping costs

A prepaid return label is included in every order. Return shipping is free for all returns.

We recommend keeping the prepaid label safe until you are sure you wish to keep your order. If you have misplaced your return label, contact us and we will arrange a replacement.

Chandni Boutique is not responsible for items lost in transit if you choose to arrange your own return without using the provided label.

6. Refund method and processing time

Once we receive your returned item and confirm it meets our eligibility conditions, we will process your refund within 7 business days.

Refunds are issued to your original payment method only. We do not issue refunds via bank transfer, cash, or alternative methods.

Please allow additional time for your bank or card provider to process the refund after it has been issued by us. This typically takes 3–5 business days depending on your bank.

Original delivery charges are non-refundable unless the return is due to our error (faulty, wrong, or damaged item).

7. Exchanges

We are happy to offer an exchange for a different size or colour where stock is available. To request an exchange, please contact us using the details in Section 4.

Exchange items are subject to the same return eligibility conditions outlined in Section 2. If the item you want is out of stock, we will issue a refund instead.

8. Damaged, faulty, or incorrect orders

If your order arrives damaged, does not arrive, or is not what you ordered — contact us immediately and we will make it right.

In any of these cases:

Email us at contact@chandniboutique.shop with your order number and photos of the item and packaging
We will arrange a free return, replacement, or full refund — whichever you prefer
You will not be charged any additional costs

9. In-store returns

If you are local to Bradford, you are welcome to return items in person at our store during opening hours:

94 Undercliffe Lane, Bradford, BD3 0QD, United Kingdom
Monday – Sunday: 11:30 AM – 7:00 PM

Please bring your item in its original condition along with proof of purchase (order confirmation email or receipt).